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Unified communications (UC) is a business and marketing concept that integrates multiple enterprise communication services. These include instant messaging, presence information, IP telephony, mobility features, audio/video/web conferencing, desktop and data sharing, call control, and speech recognition. UC also links with non-real-time services such as unified messaging (integrated voicemail, e-mail, SMS, and fax). UC is not necessarily a single product, but a set of products that provides

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