affected by downtime can be more sensitive to particular aspects:
* some are more affected by the length of an outage - it matters to them how much time it takes to recover from a problem
* others are sensitive to the timing of an outage - outages during peak hours affect them the most

The most demanding users are those that require high availability.

Famous outages

On Mother's Day, Sunday, May 8, 1988, a fire broke out in the

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