announced that it had grown its Live Chat workforce to 600 and its social media workforce to 30. Customer Service became a pillar of the corporation's social responsibility ethos according to Telstra's head of social services Gerard Devan and the Telstra foundation.

The following table shows total complaints handled by the Telecommunications Industry Ombudsman (TIO) 2010-2015, and of those, the ones made against Telstra.

Telstra Digital

In February 2011, Telstra announced the formation of Telstra Digital

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