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In 2010, Canada Post began a seven-year modernization effort called Postal Transformation, investing in greater motorization and automation. As part of this initiative, the duties of letter carriers were combined with those of mail service couriers. This resulted complaints of undelivered mail, increased overtime, work stress, and injuries from fatigue and working past dark.In response, the Canadian Union of Postal Workers (CUPW) went on its first strike against Canada Post since 1997.

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