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for sensitive business requirements and where there is potential conflict of interest. Complexity of a business process is a factor. This may entail specialized knowledge required to comprehend legal or regulatory requirements, internal company-wide guidelines such as branding or corporate commitments to social responsibility. Business requirements analysis is not just about capturing the "what" of a business process along with "how" to provide its context. Translation into designing and building a working system may need to be addressed. At

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