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patrons may not know how to fully utilize library resources, or feel unease in approaching a staff member. Ways in which a library's content is displayed or accessed may have an impact on use. An antiquated or clumsy search system, or staff unwilling or not properly trained to engage their patrons, will limit a library's usefulness. In the public libraries of the United States, beginning in the 19th century, these problems drove the emergence of the library instruction

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