where she was made assistant professor. She was promoted to Professor of Operations, Information and Decisions in 2018. She studies how economics and psychology can be used to change behaviour, including opinions on exercise, vaccine take-up and discrimination. Milkman makes use of big data to document this behavioural change in an effort to understand what results in failures of self-control.

During the COVID-19 pandemic, Milkman investigated the transmission of coronavirus disease,