handles the phones for Sunset Answering Service, in Suite 103. The firm of Bailey & Spencer employs her answering service, as do other clients. Although not technically an employee of the firm, Suzanne is involved in casework from time to time, especially in Season 2.

Comic relief is provided by Roscoe the racetrack tout (played by Louis Quinn), who frequently hangs around the offices giving horse-racing tips. However he is sometimes used as an operative and is an ever-informed source for the word