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When a customer cranked a handle on the telephone, it activated an indicator on the board in front of the operator, who would in response plug the operator headset into that jack and offer service. The caller had to ask for the called party by name, later by number, and the operator connected one end of a circuit into the called party jack to alert them. If the called station answered, the operator disconnected their headset and completed the station-to-station circuit. Trunk calls were made with the assistance of other operators at other exchangers

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