Design Frameworks that Work .
* Spool, Jared M., Rosalee J. Wolfe & Daniel M. McCracken. User-Centered Web Site Development: A Human-Computer Interaction Approach .
* Spool, Jared M., Carolyn Snyder, Tara Scanlon & Terri DeAngelo. Web Site Usability: A Designer's Guide .
* Jeffrey Rubin & Dana Chisnell, Spool, Jared M. (Forward), Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests .

;Articles
*1993. "User involvement in the design process: why, when