Ground US operations were five days a week, but this was expanded to six in September 2018 due to the rise in demand driven by e-commerce. Its US services were expanded again during the 2019 holiday peak season to seven days per week, a change which became permanent for the majority of the US population year-round in January 2020.

In 2021, a mass shooting occurred in the Indianapolis facility, killing 9 (including the perpetrator) and injuring 7. The attack was carried out by a former