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<p>software, procedures and technical knowledge brought to bear in the firm's transformation of inputs (raw materials) into outputs (finished goods).<br/>
*<a href="page.php?w=Human_resources_management">Human resources management</a>: consists of all activities involved in recruiting, hiring, training, developing, compensating and (if necessary) dismissing or laying off personnel.<br/>
*<a href="page.php?w=Procurement">Procurement</a>: the acquisition of goods, services or works from an external source.</p>

<p><big>Virtual value chain</big></p>
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